Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • MH

    “I love that every time I call, Mark and Beth know exactly who I am and are always so friendly! They truly go above and beyond to make sure every person has exactly what they need.

  • JW

    “Mark and his staff have been great!… My wife and I signed up initially because of the very fair and competitive fee for our auto and home insurance… However, we soon discovered something even more important that Mark and his staff offers…that is…Great and Personal Service!… One example, is when we were driving out of state, I hit a deer and damaged my car… Well, I didn’t have to deal with a robot answering machine…No, a real person actually answered my call and calmly led me through the process of dealing with my accident.. I highly recommend Mark and Erie Insurance. They are truly a Blessing!… James and Mary

  • “Mark McDuffie Insurance is a great place to be insured!!

  • “Mark McDuffie Insurance Agency is the place to be insured! Very knowledgeable staff! Great to work with!

  • “I have had Erie Insurance for over 7 years with 5 of those years being with Mark & Beth. Recently, I almost made the biggest mistake ever – switching to AllState. Not only did I get majorly “dooped” by AllState, but lied to beyond belief. After realizing what was happening, I immediately called Mark & Beth in hopes that they would “take me back”. Beth talked with me for over 30 minutes, helping me fix the major problem only I had created – all with the most pleasant attitude and sweetest deposition ever. What was I even thinking when I decided to switch insurance companies?! Lesson learned: the grass is not greener on the other side AND Mark & Beth are not only my family’s insurance agents, but two people who truly care about us, our well being, safety and happiness. Never once have we been treated lesser than a best friend, an honorary family member, of the McDuffie’s. I cannot thank them enough for always being there for my family and for taking care of us when we didn’t even know it. You guys are THE BEST!

  • “Great agency to work with! Highly recommend!

  • “When I got married we started switching all of my policies over to Eerie with Mark. I am so happy I “inherited” Mark McDuffie Insurance! First of all, the auto rates were far cheaper than I had ever gotten at State Farm or Progressive. But the best part is the customer service! All of my experiences with Mark have not only been pleasant, they have been simple and straightforward. You can tell that he goes above and beyond for his clients. One of the things that really stood out to me is that when I was switching our homeowner’s policy to Eerie, Mark sent a termination letter addressed to my former carrier, along with an addressed & stamped envelope – all I had to do was sign and drop it in the mail! That is something you don’t see when you are dealing with big names in the insurance world. Thank you McDuffie’s!

  • “Top notch customer service and competitive rates. Wouldn’t trust my insurance needs with anyone else after the great service and interactions I’ve had with Mark and Beth.

  • “My daughter needed insurance coverage for her new apartment on short notice. Mark McDuffie Insurance had her covered in less than a day! Mark and Beth know how to get things DONE! Great people and fantastic customer service!!

  • “Mark and Beth are very responsive and very helpful. They always willing to assist with any insurance changes and answer all your questions. We have been with them for over 10 years. Great rates , great service!

  • “Mark and Beth are the best insurance broker’s that I have ever dealt with. I refer everyone I know over to them because their customer service is top notch!! Beth helped me deal with a horrible situation where I was hit by a driver who ran a red light, and the other insurance company tried to deny my claim. With the McDuffie’s on my side we were able to get the other company to accept the claim. I would have been lost without their help. Thank you Beth and Mark!! �

  • “We have truly been WOWED by the personalized service we receive from Mark and Beth. They truly care about the customer, and go above and beyond to ensure they take care of their customers. We would absolutely recommend them to anyone that asked, and appreciate all they have done for us. Their honest feedback and commitment to service excellence are two reasons that we know we have chosen the best insurance agency.

  • “Friendly service. Quick response. Great rates. I would recommend to my friends.